what goes in must come out

hi all,
        we all get mental blocks sometimes,but it is astounding how many people come to us ranting and raving that the good filter we sold them keeps overflowing,we don't seem to be able to tell them enough
that if you reduce the 2 2" outlets on the economy boxes to a single 11/2" flexi outlet the box will overflow unless you govern the pump down,time and time again we explain this to them,but they always
come back and claim that nobody explained that to them,do we have to start giving a 40 page book to
every customer about what you can and cannot achieve with there water flows,what do you think,answers please,
regards paul

the cheek of it all

hi all,
  thought i would share this conversation with you,I was talking to a customer the other day and he explained that although he had been keeping fish for about 2 yrs ,he had decided to buy some koi off ebay and he knew the risks of buying from unknown sources so he was wondering if we would quaranteen these fish for him for a couple of weeks just to be on the safe side as he did not want to set a quaranteen system up and he knew we had ten units which we where going to mothball for a couple of months and it would help us keep our filters going,[no mention of contributing to the running cost because he was doing us a favour].
   I cannot print my reply here but i dont think this customer will be coming back in a hurry,and the funny part is non of the staff have ever sold him anything although he has been in to look at the koi on a couple of occasions over the last couple of weeks,what do you think the answer should have been,
regards Teesside Koi Paul

Payment Gateway Maintenance

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Regards
Teesside Koi & Aquatics

one born every day

We had a customer came in the shop the other day,and wanted to exchange an aquamax pump that was not big enough for the job for the larger model. When we politely refused he became very irate, he hadn't even bought the pump from us he had purchased it elsewhere online.

He thought because we are an authorised oasa stockist and to save him some money not having to returning the pump back to its original point of purchase we should be able to exchange this for hum.

I will try this next time with my cornflakes i bought from asda,when i take them back to sainsbury's because they are closer,what do you think?
regards Teesside Koi Paul

Teesside Koi YouTube Channel

We have launched a new video channel on youtube which at the moment is a little bare of content but we hope to be filling this in the coming weeks. You can find us on you tube by searching for teessidekoi or you can click here

If there is anything in particular you would like to see on our new youtube channel then let us know by emaling us at enquiries@teessidekoi.co.uk