what goes in must come out

hi all,
        we all get mental blocks sometimes,but it is astounding how many people come to us ranting and raving that the good filter we sold them keeps overflowing,we don't seem to be able to tell them enough
that if you reduce the 2 2" outlets on the economy boxes to a single 11/2" flexi outlet the box will overflow unless you govern the pump down,time and time again we explain this to them,but they always
come back and claim that nobody explained that to them,do we have to start giving a 40 page book to
every customer about what you can and cannot achieve with there water flows,what do you think,answers please,
regards paul

the cheek of it all

hi all,
  thought i would share this conversation with you,I was talking to a customer the other day and he explained that although he had been keeping fish for about 2 yrs ,he had decided to buy some koi off ebay and he knew the risks of buying from unknown sources so he was wondering if we would quaranteen these fish for him for a couple of weeks just to be on the safe side as he did not want to set a quaranteen system up and he knew we had ten units which we where going to mothball for a couple of months and it would help us keep our filters going,[no mention of contributing to the running cost because he was doing us a favour].
   I cannot print my reply here but i dont think this customer will be coming back in a hurry,and the funny part is non of the staff have ever sold him anything although he has been in to look at the koi on a couple of occasions over the last couple of weeks,what do you think the answer should have been,
regards Teesside Koi Paul

Payment Gateway Maintenance

We have just received a maintenance notification from sage pay (our payment gateway) who have just informed us that they are carrying out maintenance on their servers. The update is scheduled for Sunday 24th July between the hours of 2:30 and 5:30 so if you are thinking about buying from Teesside Koi online store then please do so after or before this scheduled update.

Regards
Teesside Koi & Aquatics

one born every day

We had a customer came in the shop the other day,and wanted to exchange an aquamax pump that was not big enough for the job for the larger model. When we politely refused he became very irate, he hadn't even bought the pump from us he had purchased it elsewhere online.

He thought because we are an authorised oasa stockist and to save him some money not having to returning the pump back to its original point of purchase we should be able to exchange this for hum.

I will try this next time with my cornflakes i bought from asda,when i take them back to sainsbury's because they are closer,what do you think?
regards Teesside Koi Paul

Teesside Koi YouTube Channel

We have launched a new video channel on youtube which at the moment is a little bare of content but we hope to be filling this in the coming weeks. You can find us on you tube by searching for teessidekoi or you can click here

If there is anything in particular you would like to see on our new youtube channel then let us know by emaling us at enquiries@teessidekoi.co.uk

koi clubs

Hello all,
           Time flies doesn't it,i know sooner think i am doing well with the blogs then i realise 2 weeks have passed and i have not posted anything, we have a number of people been asking about koi clubs in the area as the nearest one is the newcastle one so would be interested to know if there is enough interest in resurecting the old teesside koi club.
Julian used to run the original club and had a massive following sadly it veered from the track and people lost interest in it,but maybe now is the time to restart it. Our hobby is going through massive changes at the moment and now more than ever we need to support each other anyway we can. Please email us your thoughts and we will answer every one we receive so please get them sent in i am sure we will find people interested
regards paul

Morning People,

A number of updates have been applied to our website within the last few hours which you may be interested in. We've added new special offer categories to both the Pond and Tropical sections of our store where you will find some pretty good bargins. (Check out the Aqua One Aquariums under the Special Offer category in the Tropical section for example).

We've also added more Koi to the store along with a few other products from our ever increasing product range.

O and before we forget we have also slashed the minimum web order value for free delivery its as of now free delivery on all web orders over £50 and dont forget about your discount codes as these will all expire soon.

The forum is the next part of the site to be updated which should happen within the next 24 hours or so. No major changes here just more of a face lift along with an additional feature where the forum will email you if your post has been quoted.

As always your feedback is welcome, you can either email us at feedback@teessidekoi.co.uk or leave your feedback in the forum.